These Terms and Conditions describe the conditions applicable to your access, use of and shopping on the website https://www.suaoki.com/ (the “Website”).
Please read these conditions carefully before visiting or shopping on the Website. By visiting or shopping on the Website you (referred to as "you", "customer", "user" or "buyer") acknowledge and agree to accept these Terms and Conditions.
You represent and warrant that you are at least 18 years old or visiting the Site under the supervision of a parent or guardian. Subject to the terms and conditions of this Agreement, SUAOKI.com hereby grants you a limited, revocable, non-transferable and non-exclusive license to access and use the Site by displaying it on your internet browser only for the purpose of shopping for personal items sold on the Site and not for any commercial use or use on behalf of any third party, except as explicitly permitted by SUAOKI.com in advance. Any breach of this Agreement shall result in the immediate revocation of the license granted in this paragraph without notice to you.
SUAOKI User Account
You must register as a member of the Website to shop, to use some services and to enjoy special promotions and activities.
For safety and security, each customer is allowed to create only one registered account by default. For customers who attempt to create several accounts, We reserve the right to suspend accounts without further notice.
Following Customs regulations customers must provide valid and accurate data. All consignee names, addresses, and payers' names should be valid. In certain countries, the consignee may have to submit their ID or passport to clear the package or for payment verification purposes. Customers are solely responsible for the accuracy of data that they provide on the Website. Should any information be incorrect and prevent any shipment or deliveries or customs clearance, SUAOKI will not be held responsible and will not offer any compensation in such cases.
SUAOKI will always comply with the law, and we kindly remind users to do the same. As importers, the customers are responsible to comply with all laws and regulations in their own countries.
Please kindly note that only orders that are in the paid, processing or partially shipped status may be modified or canceled.
All other orders cannot be changed. We apologize for this inconvenience. If you wish to cancel a shipped or packed order, please contact our dedicated support center for assistance as soon as possible.
If your order, unfortunately, cannot be canceled, we kindly suggest that you accept the package and refer to our warranty policy for more information.
Shipping and Delivery
1. We currently ship to the following countries, with more countries to be available soon.
USA (U.S.) - Canada (CA) - Germany (DE) - United Kingdom (U.K.) - Italy (IT) - France (FR) - Spain (ES) - Japan (JP) - Poland (PL) - Australia (AU)
2. We need 1 to 3 working days to process the order, and 7-10 days later you will receive your products.
3. Most of our orders are shipped via Amazon distribution centers in the U.S., E.U., and Japan. And a few orders are shipped from third-party warehouses that are near your country.
4. Our shipping services also include Air Transport, sea freight, special line service, express line service, and global freight forwarding services.
5. During the busy Holiday season, processing times take longer than usual, and some delays are to be expected.
6. SUAOKI is not responsible for any shipping deliveries that may be affected by customs duties, delays or loss due to natural disasters, or air and ground transportation strikes or delays
Exchange and Returns (Money Back Guarantee)
If when you receive your product(s), you are not completely satisfied you may return the items to us, within 30 days for a refund ("money-back guarantee"). Returns will take approximately 5-7 working days for the process once the goods have arrived. The precise length depends on the payment provider used (e.g. PayPal, the credit card company, etc). Items must be in their original packaging, all the original boxes must be intact and must include, along with all packaging materials, manuals, blank warranty cards, and gifts, plus all accessories and documents provided by SUAOKI.
You must first contact us and receive a return merchandise authorization (RMA) number before sending any item back. Any product returned without an RMA number will not be refunded.
The money-back-guarantee does not cover volume/wholesale and customized orders.
Shipping costs are non-refundable and will be deducted from your refund.
Shipping back to Suaoki is paid for by the customer. We are in general unable to refund your postal fees.
Any product returned found not to be defective can be refunded within the time stated above. Goods found to be tampered with by the customer will not be replaced but returned at the customer's own expense.
By default, the refund amount cannot exceed the original order amount paid to SUAOKI. SUAOKI is not responsible for and does not know any bank fees or exchange rate charges that may occur. These fees are processed by the issuing bank and will not be refunded by SUAOKI.
While SUAOKI.com strives to provide accurate product and pricing information, pricing or typographical errors may occur. SUAOKI.com cannot confirm the price of an item until after you order. If an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, SUAOKI.com shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. If an item is mispriced, SUAOKI.com may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation.
Pricing in Different Currencies
Pricing of products sold by SUAOKI.com is based upon figures calculated in U.S. Dollars (US$). Prices displayed in other currencies are converted from U.S. Dollars according to the most up to date conversion rates. Due to fluctuating currency values, prices displayed in non-U.S. denominations of currency on the Site, other than on the individual product page, may not be the most current. Areas of the Site where non-U.S. denominations of currency might be inaccurate include but are not limited to, promotional banners, promotional pages, and information on product category pages. The price displayed on an individual product page, regardless of currency denomination, is the current price you are liable to pay to SUAOKI.com, excluding shipping.
SUAOKI does not know of and is not responsible for, any additional bank charges or exchange rate fees that are charged by the issuing bank or a third party payment provider. These fees are solely the customers' responsibility and will not be reimbursed by SUAOKI.